Intercom helps teams communicate with customers. Notion for Intercom allows teams and team leaders to track segments of users over time, to get a better picture of how customers behave and succeed within a software product.

In the video, we cover how to get Intercom metrics on a dashboard and build custom metrics based on your Intercom segments.


Connecting to Intercom

To connect with Notion, you'll need to have an existing Intercom account. From the Intercom integration page—which can be found on the Integrations page—choose Connect Intercom and enter your App ID and your API Key.

Adding ingredients

Ingredients are the building blocks of the KPIs and metrics you track with Notion. They can be added directly to a dashboard or combined in Recipes, custom formulas you can build with ingredients from any source.

To create an ingredient, choose a template from the left side panel on the Intercom for Notion page. You can name each ingredient whatever you choose.

Next, select the segment you want to track. Any existing segment you have predefined in Intercom will be available to use. If you have just created a segment in Intercom, it will appear in Notion after the next sync. You can use the same template as many times as you want, so you can easily track the same ingredient across multiple segments.

Your ingredients will update automatically each day, giving you an accurate trend over time.

Mash-up your data

Once you have data being reported in Notion, try using our recipe builder to mix and match data from all of your tools.